The Perfect Tool(s) for Joining the SMS Bot Gold Rush
Through the history of the Internet, we’ve seen a bots of all flavors (scrapers, viruses, worms), all often giving bots a bad name. They’re small bits of code that can carry out a host of malicious...
View Article7 Reasons Why Texting Is Great for Customer Service [SLIDESHARE]
At OneReach, we’ve long been supporters of texting for customer service. There are a few key reasons why. Texting is used by 97% of Americans. There are 500 million tweets sent each day, compared to 23...
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Why Texting Is Great for Medical Appointment Reminders and Medication Adherence
I recently got an appointment reminder from my eye doctor asking me to confirm my appointment over text messaging (see below). It was quick and easy to confirm my appointment—all I had to do was type...
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5 Reasons Why Your Customer Service Should Include Chatbots
It’s an exciting time to be involved the customer service and communications space. There are more ways to interact with a brand than ever before (email, Twitter, even Snapchat), but one of the most...
View ArticleHow to Write Automated Texts That Sound Human
This post is co-written with Leslie O’Flahavan of E-WRITE. If your customers have opted-in to receive texts from your company, they probably realize that some of your texts are going to be automated....
View ArticleWeekly Review: 5/31 Edition
Happy Friday! Here’s our picks for the best customer service, customer experience, bot and mobile articles of the week, in no particular order. Combine AI and the Human Touch for Exceptional Customer...
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Why Your Mobile Strategy Isn’t Complete Without Text Messaging
In today’s world, customer service is no longer restricted to a simple phone call. A recent report from Dimension Data found that digital interactions account for 35% of all contact center...
View ArticleWeekly Review: 07/18
Happy Friday! Here’s our picks for the best customer service, customer experience, bot and mobile articles of the week, in no particular order. Four Way to Leverage Omnichannel to Drive Customer...
View ArticleSharing the Love: Amy Krouse Rosenthal and the Emerging Connection between...
Throughout much of history, authors have maintained a distance from readers, their experiences separated by both time and place. As novelist Paolo Coelho noted, writing is “a solitary experience.” The...
View ArticleYou Don’t Need An App for That
In July of 2013 Toby Shapshak, the South African speaker, strategist and editor of Stuff Magazine, did a TED talk called You Don’t Need An App For That. Business leaders, innovators and experience...
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